1. WHAT INFORMATION WE COLLECT
While it is perfectly possible to visit and browse the Lifespring Chiropractic Website without disclosing any personal data, if you choose to actively engage with us by scheduling an appointment, you will be asked to provide certain personally identifiable information including your first name, last name, phone number and email address. Lifespring Chiropractic may also collect some additional information from and about your computer like your IP address, web browser type and version, operating system type and version, browsing history etc. If you are accessing our services through a mobile handheld device, we may request access or permission to certain system information including your mobile device ID number, model, manufacturer, etc. We may also collect further information about you when you request any specific product information, need customer support, or otherwise communicate with us. Lifespring Chiropractic Website only collects personal data that is adequate, relevant, and reasonably necessary. If you wish to change any of the access permissions, you may do so in your device’s settings.
Lifespring Chiropractic Website does not collect any sensitive data under any circumstances. As per the Texas Data and Privacy Security Act, “sensitive data” includes (i) data on racial or ethnic origin, religious beliefs, health diagnosis, sexuality or citizenship or immigration status; (ii) genetic or biometric data processed to uniquely identify an individual; (ii) personal data collected from a known child; and (iv) precise geolocation data. If we learn we have collected or received personal data from a child under 13 years without verification of parental consent, we will promptly delete that information from our database. If you believe we might have any information from or about a child under 13 years, please contact us at firstname.lastname@example.org.
2. HOW WE USE YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized service. In compliance with the Texas Data Privacy and Security Act, we are obligated to disclose (i) the categories of personal data we process; (ii) the purpose of such processing; (iii) categories of data we share with third parties; and (iv) at least two methods for our users to submit requests exercising their rights in relation to their personal data. In the following sections, we lay out the details of the same, including the legal basis of such processing –
Providing our services
We will need your personal data to administer our services effectively and carry out our obligations arising from any contracts entered into between you and us. This may include passing your data to third parties such as our business partners, contractors, agents or advisors (e.g. legal, financial, business or other advisors).
Contract performance, Legitimate interests (to enable us to perform our obligations and provide our services to you)
Improving our services
We may collect your personal data for improving our services for purposes of internal training, quality control, research and development. We may also aggregate and/or anonymize your personal data for such purposes.
Legitimate interests (to allow us to improve our services)
We may occasionally contact you to request feedback on our products and services, as a part of our continuous research and development practices.
Legitimate interests (to enable us to gather feedback and improve products and services)
We may use your personal data to analyze how you use our Website, and to ensure that the products and services that we offer are tailored to your needs and interests. We may also aggregate and/or anonymize your personal data for such purposes.
Legitimate interests (to allow us to provide you with the content and services on the Website)
We may contact you to provide the latest updates and offers on our products and services, where you have opted-in for such communication. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.
Consent, Legitimate interest (to keep you updated with news in relation to our products and services)
Informing you of changes
We may use your personal data to notify you about changes to our services and products.
Legitimate interests (to notify you about changes to our service); Contract performance
Reorganising our business
Legitimate interests (in order to allow us to change our business)
Ensuring legal or regulatory compliance
We may process your personal data to comply with our regulatory requirements or dialogue with its regulators as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Legal obligations, Legal claims, Legitimate interests (to cooperate with law enforcement and regulatory authorities)
We do not sell any personal data under any circumstances whatsoever. We disclose only that personal data that is necessary for the third party to deliver their specific service and we take all reasonable measures to ensure they keep your information fully secure and not use it for any purpose other than the one under which it was disclosed. All third parties are carefully screened so we can ensure that there are adequate controls in place in accordance with applicable laws.
4. INFORMATION STORAGE AND SECURITY
The personal data which we hold will be held securely in accordance with our internal security policy and the appropriate data protection laws as and where applicable. Lifespring Chiropractic has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorized alteration or destruction. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use all reasonable efforts to protect your personal data, we cannot guarantee its absolute security. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk. We will never collect sensitive information about you without your explicit and informed consent.
5. INFORMATION RETENTION AND TRANSFER
Our retention periods for personal data are based on business needs and legal requirements. We will keep your information for as long as is necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose. We may also further retain information in an anonymous or aggregated form where that information would not identify you personally. We will cease to retain your personal data, or remove the means by which the information can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which it was collected, and is no longer necessary for legal or business purposes. When we no longer have a purpose for retaining your personal data, we will destroy it and take commercially reasonable measures to make sure that the information is irrecoverable and irreproducible. All third parties are carefully screened before transfer of any personal data, so we can ensure that there are adequate controls in place and, where relevant, that such third parties are fully compliant with the applicable laws. In case any of any international transfer of personal data, Lifespring Chiropractic takes all reasonable steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the applicable laws.
6. YOUR RIGHTS
Under the applicable privacy laws, you possess a number of rights in relation to your personal data. These rights include
- The right to be informed – You have the right to be informed about how and why your personal data is being collected or processed by us.
- The right to access – You have the right to request a copy of your personal data currently being collected and/or stored by us.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure – You have the right to request that we erase your personal data, irrespective of our method of collection of such personal data.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to opt-out of processing – You have the right to opt-out of our processing of your personal data for the purpose of targeted advertising, sale of personal data or profiling.
- The right to data portability – You have the right to request that we transfer your personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another data controller without hindrance.
We are committed to upholding these rights at all times. If you wish to exercise any of these rights, please send us a request that (a) provides sufficient detail to allow us to verify that you are the person about whom we have collected personal data, and (b) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it not later than 45 days. Please note we cannot respond to requests that do not adequately meet the above criteria. However, you have the right to appeal to the Texas Attorney General, should you believe we have refused to take action on any legitimate requests in exercise of your legal rights.
Lifespring Chiropractic has a “Data Protection Officer” (DPO) who is responsible for all matters relating to privacy and data protection and they can be reached at –
Attn: Lifespring Chiropractic Data Protection Officer
Address: 2612 S Lamar Blvd, Austin, TX 78704
Tel: (512) 400 1241